The Free Press, Mankato, MN

Local News

January 15, 2013

Library survey: Service good, eBooks less so

(Continued)

MANKATO —

But for the 28 percent of people who had at least attended graduate school, satisfaction fell to about 70 percent.

“When you hit graduate school, something weird happens to you,” Wagner said. He was only joking, of course, as it seems more likely that, if the correlation is real, graduate students share some other differences that predispose them to be more picky about customer service.

Respondents were also given a chance to write down their specific perceptions of the library, and their responses in customer service “suggest a mix picture with some respondents praising the customer service they received and others felt more negative interactions with some staff,” Wagner wrote in the report.

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