Sam Boadu, a nurse practitioner, reminded the team not to turn away one of his patients — an immigrant with limited English and unreliable transportation — even if the patient showed up late. “If we don’t get to him, he’s going to end up in the hospital,” Boadu cautioned.
(Support for this series came from the Association of Health Care Journalists’ Reporting Fellowship on Health Care Performance, funded by the Commonwealth Fund. David Radley at the Institute for Health care Improvement and Robert C. Wild and Dr. Ashish Jha at the Harvard School of Public Health assisted with data analysis.)
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